Question 1

What is the minimum order quantity (MOQ) for Kingseng products?

Accepted Answer

Standard MOQ is 50-200 units per design. For OEM/ODM custom orders, MOQ starts at 200 units per design. Some standard products accept orders as low as 30 units. Contact simon@ksimpexp.com for specific product MOQs.

Question 2

What international certifications do Kingseng products carry?

Accepted Answer

All Kingseng products are ETL Listed (Intertek), CE certified, RoHS compliant, and FCC compliant. Our Shenzhen factory is ISO 9001:2015 certified. Products meet UL 1598 and UL 8750 standards for North American safety compliance.

Question 3

How long does shipping take from Kingseng?

Accepted Answer

Sample orders ship via express (FedEx/DHL/UPS) in 7-15 days. Bulk orders ship in 25-35 days via sea freight (18-25 days transit) or air freight (5-7 days transit). US West Coast sea freight: ~18 days. Europe sea freight: ~25 days.

Question 4

Does Kingseng offer OEM/ODM custom lighting manufacturing?

Accepted Answer

Yes. Kingseng provides full OEM/ODM customization including custom finishes, dimensions, LED color temperature (2700K-6500K), packaging design, and private labeling. Minimum order: 200 units per custom design. Sample turnaround: 7-15 days.

Question 5

What warranty does Kingseng provide?

Accepted Answer

All Kingseng LED lighting products carry a 2-year warranty against manufacturing defects. Warranty covers LED driver failure, finish defects, and structural issues under normal residential and commercial use. Replacement parts or full unit replacement provided.

Question 6

What payment methods does Kingseng accept?

Accepted Answer

Kingseng accepts T/T (bank wire transfer), L/C (Letter of Credit), and Western Union. Standard payment terms: 30% deposit to start production, 70% balance before shipment. For established customers, net-30 terms may be available upon credit review.

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